I complained (nicely) and the head of customer service contacted me, expressing surprise at my problems. When I called to ask why someone hadn't called or emailed, I was told I was "on a list" to be called. I bought things in June that didn't come until the end of August - no notification. Then I was told towels came in but there were delays because the quality wasn't good. I was told one order was a box of towels that had been on a train and the train caught fire. Expensive slow shipping, screwed up orders, defective products. It's the worst customer service I've encountered. Furniture is notorious.Įarlier this year I bought towels from a highly regarded site. I always call in advance to see if something is in stock before I order anything big. I always use a credit card and agree, Amex is the best if any problem arises. But I'm wondering if I"m a bad person for not being more "understanding "as they both seemed to - Thanks for posting this. but at the same time, how far is my sympathy supposed to extend to people I don't know?Īm I not supposed to get annoyed and demand acceptable service? I feel like if they cannot manage their business interests, they should discontinue taking orders and/or get a fill-in person. I mean, I do feel badly for people who are ill or who have seriously ill family members. They both acted as if I was in the wrong to be upset about their non-responsiveness and the delays, questioning why I couldn't be more sympathetic or understanding when the items weren't sent, when they didn't respond, etc. just finally answered after repeated calls)īoth of the people I was dealing with at these small companies had excuses related to serious illnesses. I had to call repeatedly to find out what was going on, and had to leave repeated messages to try to get a tracking number, which I still don't have (they didn't actually return my calls. In another, I ordered an item ($1300) and the item was supposed to ship 1.5 weeks ago, it didn't and then was supposed to ship today. In one instance, I placed an order for items that were around $6,000, was charged immediately, got part of my order, had to wait more than a year(!) for the rest (although they did give me a loaner) AND I had to chase them down aggressively to get the rest of the order (it was part of a matched set of furniture). 8 am Louise Ongaro at 18 East 32nd Street Bayonne NJ 07002.Twice in the past year, from separate companies, I've had some customer service issues w/ companies I've ordered from. I would like you to at least refund the eXtra shipping cost. I tried to reach out to your customer service but because of the time difference received, l was unable to speak to anyone. I am a senior citizen and l didn't expect this extra cost. I already paid the fee for proper delivery. I had to pay 2 OTHER men $100 to bring it upstairs. When it came yesterday, the men refused to take the piece upstairs.as It was not stated on their receipt. After the conversation l was assured of the proper delivery. I had pre viously spoken to a rep as in an email it was stated it would only be delivered to my threshold. However, l ordered a very heavy dresser for my bedroom and l payed an extra fee of $39.95 so that it would be delivered one flight of stairs.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |